Shipping policy
Thank you for shopping with HYDE Studio. Below you'll find our shipping information and guidelines:
Order Processing
All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
-
Italy: 5-7 business days
-
Europe: 5-10 business days
-
International: 7-15 business days
International Shipping
International shipments may incur import duties and taxes. These charges are the customer's responsibility, and HYDE Studio does not cover these additional costs.
How do I check the status of my order?
When your order ships, you will receive an email notification with tracking information, which you can use to track your order's status.
If you have not received your order within the expected delivery timeframe, please contact us at info@hydestudio.netwith your name and order number, and we will investigate promptly.
Damaged Goods
In the event your order arrives damaged, please contact us immediately at info@hydestudio.net with your order number and photos of the damaged item. We will address your issue promptly.
Contact
For questions regarding shipping, please email us at info@hydestudio.net.